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COMMON QUESTIONS

WHAT IS YOUR RETURN POLICY?

  • If something is not right with your order, please contact us so we can understand the issue and help find an appropriate resolution.

  • Change-of-mind returns may be requested within 30 days of receiving your order. The product must be unused, unworn, in its original condition and returned in its original packaging. Customers are responsible for the return shipping cost for change-of-mind returns.

  • If an item is faulty, damaged or different from what you ordered, we will provide an appropriate remedy in accordance with the New Zealand Consumer Guarantees Act.

  • Please contact us before returning an item and review our Returns Policy for full details.

HOW QUICKLY WILL MY ORDER BE DISPATCHED?

All our products are stocked in New Zealand and ready for prompt dispatch.

Orders placed before 11am are usually dispatched the same business day. Orders placed after 11am, on weekends or on public holidays are normally dispatched on the next business day.

You will receive tracking information once your order has been sent.

HOW LONG WILL DELIVERY TAKE?

Our usual courier delivery estimates are:

  • North Island urban delivery: Usually one business day after dispatch

  • South Island urban delivery: Usually one to two business days after dispatch

  • Rural delivery: Please allow additional time

The day your order is dispatched is considered day zero.

These timeframes are estimates rather than guarantees. Delivery may be affected by rural delivery requirements, courier volumes, weather or other circumstances outside our control.

Please review our Shipping Information page for full details.

CAN YOU HELP WITH AN URGENT ORDER?

Yes. If you need an accessory for an upcoming wedding, dance performance, school ball or other special event, please contact us through the website chat before ordering.

We can help you assess whether the expected dispatch and delivery timeframes are likely to meet your needs. Although we dispatch orders promptly, courier delivery dates cannot be guaranteed.

HOW MUCH DOES SHIPPING COST?

Shipping charges are based on your delivery location and are displayed during checkout.

  • Urban courier: $8 to $12

  • Rural delivery: An additional $5.50

  • Orders over $80: Free urban courier delivery

  • Tracking: Included with courier orders

Please select the correct urban or rural delivery option during checkout to avoid delays.

For rural orders over $80, the full courier charge is collected during checkout. We then refund the $10 urban portion, leaving only the applicable rural delivery cost.

Please review our Shipping Information page for full details.

DO YOU OFFER PICKUP?

Yes. Customers in the Wellington region, or those passing through Lower Hutt, can select pickup during checkout and avoid courier charges.

We will contact you with the collection address and arrangements when your order is ready. Contactless collection is available.

Please do not travel to collect your order until we have confirmed that it is ready.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

  • We accept online payments by:

  • Debit card

  • Credit card

  • Afterpay

  • PayPal

  • Alipay

  • Google Pay

  • Apple Pay

  • Bank transfer

  • Available payment options will be displayed during checkout.

HOW DO I KNOW WHETHER AN ITEM WILL FIT?

Our range includes accessories suitable for adults, children or both. Where available, product pages include measurements, weight and fitting information.

If you are unsure, please contact us and include:

  • The name of the product

  • The age of the person who will wear it

  • The event or intended use

  • Any particular size or fitting concerns

We can provide additional measurements, weight information and, where possible, a photograph showing the item worn by an adult or child.

Mini tiaras are particularly suitable for younger children because their attached combs make them easier to position and secure. Flower crowns are generally suitable for both children and adults, but please check the individual product description or contact us if you are uncertain.

ARE ALL PRODUCTS STOCKED IN NEW ZEALAND?

Yes. Our available products are stocked in New Zealand and ready for prompt dispatch. This means you do not need to wait for an item to be shipped from an overseas supplier.

HOW CAN I CONTACT YOU?

You can contact us through the website chat or email contact@accesorize.co.nz.

For questions about an existing purchase, please include your order number so we can assist you more efficiently.

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