SHIPPING

SHIPPING AND DELIVERY

All our products are stocked in New Zealand and ready for prompt dispatch.

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Dispatch

Orders placed before 11am are usually dispatched the same business day. Orders placed after 11am, on weekends or on public holidays are normally dispatched on the next business day.

You will receive tracking information once your order has been sent.

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Estimated delivery times

Orders are sent using a tracked courier service.

• North Island urban delivery: Usually one business day after dispatch

• South Island urban delivery: Usually one to two business days after dispatch

• Rural delivery: Please allow additional time

The day your order is dispatched is considered day zero.

These delivery times are estimates rather than guarantees. Delivery may take longer due to rural delivery requirements, courier volumes, weather or circumstances outside our control.

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Shipping charges

Courier charges are calculated according to your delivery location and are displayed during checkout.

• Urban courier: $8 to $12

• Rural delivery: An additional $5.50

• Orders over $80: Free urban courier delivery

Please select the correct urban or rural shipping option during checkout. Selecting the incorrect option may delay your order.

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Rural orders over $80

For rural orders over $80, the full courier charge is collected during checkout. We will then refund the usual($8-$12) urban portion of that charge, leaving only the applicable rural delivery cost.

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Collection from Lower Hutt

Customers in the Wellington region, or those passing through Lower Hutt, are welcome to collect their orders.

Please contact us before placing or collecting your order so that we can confirm the collection arrangements. Contactless collection is available.

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Urgent orders

Need your order for an upcoming wedding, dance performance, school ball or special event?

Please contact us through the website chat before ordering so we can help you assess whether the expected delivery timeframe will meet your needs.

Orders placed before 11am are usually dispatched the same business day. However, courier delivery dates cannot be guaranteed.

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Delivery problems

If your order is delayed, damaged during delivery or has not arrived, please contact us at contact@accesorize.co.nz with your order number and tracking details.

Because we arrange the courier service, we will help investigate delivery issues with the courier provider. New Zealand consumer guidance confirms that customers should contact the retailer when the retailer arranged delivery and an order is lost, damaged or unreasonably delayed.