RETURNS POLICY

We want you to be happy with your purchase. If something is not right with your order, please contact us so we can understand the issue and help find an appropriate resolution.

Change-of-mind returns

If you change your mind, you may request to return an item within 30 days of receiving your order.

To be eligible for a change-of-mind return, the product must be:

Unused and unworn
In its original condition
Returned in its original packaging
Accompanied by your order details or other proof of purchase

Please contact us before returning an item. Customers are responsible for the cost of returning change-of-mind purchases.

Faulty, damaged or incorrect items

If an item is faulty, arrives damaged or is different from what you ordered, please contact us as soon as possible.

Email contact@accesorize.co.nz and include:

Your name
Your order number
A description of the problem
Clear photographs showing the issue, where applicable

We will provide a remedy in accordance with the New Zealand Consumer Guarantees Act. Depending on the circumstances, the appropriate remedy may be a repair, replacement, refund or price reduction.

We will cover reasonable return costs when an item needs to be returned because it is faulty, damaged or was supplied incorrectly.

Seconds and disclosed imperfections

Products sold as seconds may have imperfections that are described and shown on the relevant product page. Please review the product description and photographs carefully before purchasing.

Refund processing

Once an approved return has been delivered to us and checked, we aim to process the refund within three business days.

Refunds will normally be issued to the original payment method. The time taken for the funds to appear in your account may depend on your bank or payment provider.

Original shipping charges are not refunded for change-of-mind returns. This does not apply when a shipping-related refund or other remedy is required under New Zealand consumer law.

Before returning an item

Please do not send an item back without first contacting us.

Email contact@accesorize.co.nz with your order number and reason for requesting the return. We will then provide the appropriate return instructions.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act.